Client Confidentiality – It’s a given!
Having provided professional services for numerous different clients over many years, we fully understand the importance of always ensuring client confidentiality. Hence, we see client confidentiality as a total given right from the off. However, we are also happy to provide clients with a formal written NDA (None Disclosure Agreement) should they prefer a more formalised guarantee.
Who we are and what personal data might we collect and why?
Our website address is: https://superscan3d.com where we provide comprehensive information on who we are and the services we provide.
Contact forms – Any personal information you share with us using our contact form shall remain confidential and shall NOT be shared with any third party outside the company.
Cookies – If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience only, so that you do not have to fill in your details again if you leave another comment. These cookies will generally last for one year, but this depends on your browser settings.
How long we retain your data – If you leave a comment, the comment and any associated metadata may be retained, so please do not comment if you do not want your comments kept on record.
Your contact information – Your contact information shall NEVER be shared with, or transferred to, any third party.If you are unsure on any matter or require further information then please use the contact us form on our Contact Page
PRIVACY NOTICE
Superscan 3D aims to meet the requirements and guidelines of the ‘Data Protection Act 2018’ (the General Data Protection Regulation – GDPR), as per the guidelines set out on the ‘Information Commissioner’s’ website at: https://ico.org.uk/. Our official privacy notice policy is available on our main website at www.superscan3d.com.
On submitting any personal information to us, you agree to ‘Superscan 3D’ collecting the personal data you have provided. To learn more about how we collect, use and protect your personal data, please read our privacy policy below.
The categories of data we process include:
- Contact Name/s
- Contact telephone number (If you provide this)
- Email Address (If you provide this)
- Company details (If you provide this)
- Details of your enquiry
We will never pass your personal details to a third party unless we have a contract with them to process data on our behalf and will otherwise keep such data confidential. If we need to share your information with another party, then we will seek your written permission before any personal data is shared.
- Personal data is stored in the EU whether in digital or hard copy format.
- Personal data is only obtained when we receive an official enquiry via our website contact form, or via email in the case of any existing or previous client already known to us.
The lawful basis of processing personal data such as name, address, email or phone number is:
- Consent of the data subject.
- Processing is necessary for the performance of a contract with the data subject, e.g., to take steps to enter into a contract, or to raise an invoice for intended works, or to arrange an on-site visit, or similar commercial activities.
The retention period for personal data types can be obtained on the Information Commissioner’s website at (https://ico.org.uk/).
You have the following data rights:
- The right to be informed.
- The right of access.
- The right to rectification.
- The right to request erasure of your data.
- The right to restrict processing.
- The right to data portability.
- The right to object.
Further details of these rights can be found on the ‘Information Commissioner’s’ website (https://ico.org.uk/).
- You have the right to withdraw consent for important notifications, newsletters, surveys or marketing.
- You have the right to withdraw consent for the processing of your personal data, or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email or text at any time.
Comments, suggestions and complaints
If you have a suggestion or a complaint about your data processing process, then please use our website form to advise us accordingly. Please be assured that we take client confidentiality and complaints very seriously.
If you are unhappy with our response or if you need any further advice, we suggest you contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, or you can also chat online with an advisor. The ICO can investigate your claim and may take action against anyone who has misused your personal data. You can also visit their website for information on how to make a data protection complaint (https://ico.org.uk/).